Government Resources & Memos

Government of Canada

Apply for Canada Emergency Response Benefit (CERB) here:
https://www.canada.ca/en/services/benefits/ei/cerb-application.html

General Inquiries Contact: Canada Education Savings Program – Registered Disability Savings Plan:
http://www.esdc.gc.ca/cgi-bin/emailform/index.aspx?GoCTemplateCulture=en-CA&section=cdsp

Canada Childcare Benefit Program (extra $300/child for eligible families):
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit-overview.html

Apply for Canada Indigenous Community Support Fund here:
https://www.sac-isc.gc.ca/eng/1585189335380/1585189357198

Service Canada – Employment Insurance Hotline:
Service Canada has set up a separate phone line to contact them to set up EI claims for quarantine, illness, work closures, etc. due to COVID-19. Toll Free number: 1-833-381-2725.

Government of Alberta

COVID-19 Information for Albertans:
https://www.alberta.ca/coronavirus-info-for-albertans.aspx

Alberta Health Services COVID-19 Updates:
https://www.albertahealthservices.ca/topics/Page16997.aspx

Alberta Employment Insurance (EI) Sickness Benefits:
https://www.canada.ca/en/services/benefits/ei/ei-sickness.html

Alberta Utility Payment Deferral:
https://www.alberta.ca/utility-payment-deferral.aspx

Family Violence Support:
It is important to know where you can turn if you or someone you know is experiencing family violence during the COVID-19 pandemic. Help is available to Albertans dealing with family violence, partner abuse, sexual violence, child abuse, elder abuse, pet abuse, or financial abuse.

We all play a role in learning where to turn to for help. Please consider sharing these supports among your personal and professional networks.

· Read and share – Family violence during COVID-19 info sheet

· In case of emergency, call 911. Police and emergency responders will continue to respond throughout the pandemic, even to those in quarantine.

· Family Violence Info Line

· anonymous support from trained staff:
· Call 310-1818 | 24/7 | 170+ languages

· Chat online alberta.ca/SafetyChat | 8 a.m. – 8 p.m. daily | English

City of Edmonton

City of Edmonton COVID-19 Response:
edmonton.ca/covid-19

Edmonton Transit:
04/24 – All transit services are FREE until further notice, including Bus, LRT, and DATS.

Utility Deferrals:
The City of Edmonton is recommending to the Alberta Utility Commissions and utility partners a deferral period, from March 18 to June 18. No interest, penalties, or service cut-offs will occur during this period. Call your utility provider directly to arrange for a 90-day deferral on all payments. Visit energyrates.ca for more information.

  • Direct Energy
    If you need assistance, please call 1-866-420-3174 to explore flexible payment options, extend payment dates or answer other questions.
  • EPCOR
    Edmonton residential customers can defer EPCOR water bill payments penalty and interest free for the next 90 days to ensure no one will be cut off. The company will not disconnect customers who are in arrears. To apply: contact EPCOR at 780-310- 4300.

Memos

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